Return Policy
We want you to love your purchase! If you’re not completely satisfied, we're here to help.
Returns
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You may return items within [15 days] of receiving your order.
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To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
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Proof of purchase (receipt or order number) is required.
Non-Returnable Items
The following items are non-returnable:
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Gift cards
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Downloadable software or digital products
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Custom or personalized orders
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Items marked as final sale
Refunds
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Once we receive and inspect your return, we will notify you by email.
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If approved, your refund will be processed, and a credit will be applied to your original payment method within [5–10 business days].
How to Start a Return
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Email us at [omvioshop@gmail.com] with your order number and reason for return.
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We'll provide return instructions and a shipping label if applicable.
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Pack the item securely and send it back within the return window.
Shipping Costs
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Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or defective item).
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Original shipping charges are non-refundable.